Privacy Policy

Who we are

GardnerPay is billing software for gardeners and landscapers and their clients. It is run by JMF Group LLC, doing business as GardnerPay ("GardnerPay," "we," "us"). This policy covers gardnerpay.com, the GardnerPay app for iPhone and Android, and the texts and emails we send. GardnerPay is offered in the United States, and your information is stored and processed in the United States.

Gardeners and their clients

Gardeners are the businesses that use GardnerPay to bill their clients. Clients are the homeowners and property managers who get invoices, quotes and payment links from a gardener; clients don't need an account. When a gardener adds you as a client, the gardener decides what to enter and is responsible for having your permission, and we use that information to provide GardnerPay to that gardener and to you.

What we collect

• From gardeners: name, business name, email, phone, and password (stored only as a secure hash). For business texting, the details phone carriers require: legal business name, business address, contact hours, and an EIN if you have one (stored encrypted).
• About clients: name, phone, email, service address, plan and price, preferred payment method, language, and notes the gardener adds.
• Photos and job details: photos a client sends with a request or a gardener takes before and after a job, job descriptions, quotes, invoices and payment status.
• Payment information: collected and stored by Stripe, our payment processor. We receive limited details such as the card brand, last four digits and payment status, never the full card or bank account number.
• Texts and emails: the messages we send, the replies we receive, delivery status, and records of consent and opt-outs.
• Technical information: IP address, browser or device type, and activity logs we need to run and secure the service. We use cookies only to keep you signed in and remember your language. We don't use advertising or tracking cookies, and the app doesn't track you across other apps or websites.
• Camera and photos (app): used only when you choose to take or attach a photo.

How we use it

To provide GardnerPay: create invoices and quotes, take payments, send texts and emails, and show job photos to the gardener and client involved. Also to keep the service secure and prevent fraud, to answer support requests, and to meet legal duties such as tax, payment and texting rules. We don't sell your information, and we don't use it for advertising.

AI price suggestions

When a gardener asks for a price suggestion ("Suggest with AI"), the job's photo and description and the titles and prices of the gardener's recent jobs are sent to an AI model provider (currently OpenAI, through Vercel's AI Gateway) to produce a suggested price. This happens only when the gardener asks, and the gardener always sets the final price.

Text messages

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We share phone numbers only with the companies that deliver texts (Twilio and the mobile carriers), and only to deliver them. Reply STOP to any text to stop texts, or HELP for help.

Who we share it with

• The gardener and the client involved in a job, quote or invoice.
• Service providers that run parts of GardnerPay, each allowed to use it only to provide its service: Stripe (payments), Twilio (texts), Resend (email), Vercel (hosting, file storage and AI gateway), Neon (database), OpenAI (AI price suggestions) and Google Workspace (our support email).
• Authorities or others when the law requires it, or to protect the rights and safety of our users or the public.
• A buyer or successor if our business is sold or merged, who must keep following this policy.

How long we keep it

We keep information while an account is open. When a gardener deletes their account, we delete their profile, clients, jobs, photos, quotes and invoices. We keep what the law requires: payment and tax records for as long as required, records of consent to texts and of the texts sent for 5 years after the last text, and opt-out requests for 10 years so we keep honoring them.

Your choices and rights

Gardeners can see and edit their information in GardnerPay and delete their account in the app (Settings → Delete my account) or at gardnerpay.com/delete-account. Clients can ask their gardener to update or remove their details, or email us.

Depending on where you live (for example, California), you may have the right to know what personal information we have about you, to get a copy, to correct it, to delete it, and not to be treated differently for using these rights. We don't sell personal information or share it for cross-context behavioral advertising. To make a request, email hello@gardnerpay.com; we'll confirm the request comes from you before acting on it.

Security

Information travels encrypted (HTTPS). Sensitive details such as EINs and texting credentials are encrypted at rest, passwords are stored only as hashes, and card and bank details stay with Stripe. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.

Children

GardnerPay is for adults and businesses. It isn't directed to children under 13, and we don't knowingly collect their information.

Changes

We'll post changes here with a new date, and tell gardeners by email or in the app when a change is significant.

Contact

Questions or requests: hello@gardnerpay.com.