Delete your GardnerPay account
Eliminar tu cuenta de GardnerPay — instrucciones en español más abajo.
In the app
Open GardnerPay → Settings → Delete my account, enter your password and confirm. Deletion is immediate.
By email
Email hello@gardnerpay.com from the address on your account with the subject “Delete my account”. We delete it within 7 days and confirm by reply.
What is deleted
Your business profile, login, clients, jobs, photos, quotes and invoices, and your business texting number is released. Payment records held by Stripe (our payment processor) are kept by Stripe for the period required by financial regulations; GardnerPay cannot access them after deletion. Texting law requires us to keep records of your clients’ consent to texts and of the texts sent for 5 years, and their opt-out requests for 10 years; we keep those records only to show compliance, then delete them.
Homeowners
Homeowners don’t have accounts. If you were invited by a gardener and want your details removed, ask the gardener to remove you as a client, or email us and we’ll help.
Eliminar tu cuenta
En la app: Ajustes → Eliminar mi cuenta, escribe tu contraseña y confirma. Se elimina de inmediato.
Por correo: escribe a hello@gardnerpay.com desde el correo de tu cuenta con el asunto “Eliminar mi cuenta”. La eliminamos en un máximo de 7 días y te confirmamos por correo.
Se borran tu perfil de negocio, acceso, clientes, trabajos, fotos, cotizaciones y facturas, y se libera tu número de texto del negocio. Los registros de pago los conserva Stripe (nuestro procesador de pagos) por el tiempo que exige la ley financiera. La ley de mensajes de texto nos obliga a guardar el registro del consentimiento de tus clientes y de los textos enviados por 5 años, y sus solicitudes de cancelación por 10 años; solo los guardamos para demostrar cumplimiento y después los borramos.